Interesting, if mine did that I believe I might call and complain about that. The possibility of an accident is much greater when your default throttle position is WOT. You would never see a car/truck, power sport manufacture do that. That is a lawsuit waiting to happen.
I did have an issue with one of their other products, I called on a Saturday and the owner answered the phone. I told him my issue and he had a replacement part out to me on Monday. He asked me to just send the original part back at my convenience. Couldn’t ask for any more than that.